Terms of service

These terms apply to anyone who uses Walkthrough. By creating an account, or by opening a tenancy link and taking part in a walkthrough, you agree to them. If you are agreeing on behalf of a company, you confirm you are able to bind it.

Walkthrough records the condition of a rental unit and the events of a tenancy. A landlord sets up a unit and sends a link. A tenant photographs the unit through a guided flow. Both parties sign, and both receive an identical, timestamped report. The same happens at move-out, producing a side-by-side comparison. Along the way both sides can log maintenance issues, notices, documents and rent payments against the same tenancy.

This is the part worth reading carefully, because it is where similar products tend to overstate themselves.

• It is not legal advice. Where Walkthrough shows a deposit deadline or quotes a statute, it is reporting a date and pointing at a source. Landlord–tenant rules vary by state and by city, change often, and turn on facts we do not hold. Read the statute and confirm anything that matters with a lawyer.
• We make no claim about how any record will be treated by a court, an arbitrator, a housing authority, or anyone else. Whether evidence is admitted, and what weight it is given, is a decision for the body deciding the matter and for the law that applies there. Nothing we produce is certified by anyone, and we do not describe it as legally binding.
• It does not decide who is right. Walkthrough does not judge whether damage is wear and tear, whether a deduction is fair, or whether a deposit should be returned. It records what both parties documented and shows it to both of them the same way.
• It does not take a side. Both parties receive identical copies of everything. We do not act for the landlord against the tenant, or for the tenant against the landlord.
• It does not handle money between the parties. The rent log is a shared record of payments the parties tell us about. No rent is collected, held, or transferred through Walkthrough, and an entry in the log is not proof that a payment cleared.
• It does not verify identity. We record who signed a link and when; we do not confirm that the person holding a phone is who the link was sent to.

Landlord accounts sign in with a one-time email link. Keep access to that mailbox secure — anyone who can read it can reach your account. Tell us at agallee36@gmail.com if you believe someone else has.

You are responsible for the accuracy of what you enter, and for having the right to enter it. A tenant’s name and email address belong to them; add them because you are documenting a real tenancy, not to send anyone anything else.

A tenant is never billed by Walkthrough, never asked for payment details, and never required to create an account. This is not a current promotion; it is how the product works. A landlord may not pass any Walkthrough charge on to a tenant as a condition of taking part in a walkthrough.

Plans are priced by active unit and billed in advance, monthly or yearly, through Stripe. Archived units do not count toward a plan. Prices are shown on the pricing page and are the ones that apply.

You can cancel at any time from the billing screen. Cancelling stops the next renewal and leaves access in place until the end of the period already paid for. We do not prorate refunds for a period part used, except where the law requires it or where we have got something wrong — in which case write to us and we will sort it out.

If a subscription lapses, tenant links already sent keep working and walkthroughs already under way can still be finished. We will not strand a tenant halfway through a capture because a landlord’s card expired.

Photographs, notes and documents you add remain yours. You grant us the permission we need to store them, process them, generate reports from them, and deliver them to both parties to the tenancy — and nothing beyond that. We do not use them to train machine-learning models, and we do not license them to anyone.

Do not upload anything you do not have the right to upload, and do not use Walkthrough to record anyone in a place where they have a reasonable expectation of privacy without their knowledge.

Once a photograph is submitted it is not removable through the application by either party. Retakes add to the history rather than replacing it. This is deliberate and is enforced in the database. If you need something removed, contact us and we will tell you what is possible; see the privacy policy for how that is handled.

We aim to keep Walkthrough available and will give notice of planned maintenance where we reasonably can, but we do not promise uninterrupted service. We keep backups; we do not guarantee that no data can ever be lost, and you should download and keep your own copy of any report that matters to you. Every signed report can be downloaded, and both parties are emailed one.

Walkthrough is provided as it is. To the fullest extent the law allows, we exclude implied warranties, and we are not liable for indirect or consequential loss, for lost profits, or for the outcome of any dispute between a landlord and a tenant. Where we are liable, our total liability is limited to the amount you paid us in the twelve months before the claim.

Nothing here excludes liability that cannot lawfully be excluded, and some states do not allow some of these limits, in which case they do not apply to you.

You can stop using Walkthrough at any time. We may suspend or close an account that is being used to harass someone, to upload unlawful material, or in breach of these terms — and we will say why. On closure you can export your reports for 30 days before deletion begins.

We will update the effective date at the top when these terms change, and email account holders before a material change takes effect. Continuing to use the service after that means you accept the change.

agallee36@gmail.com